How to Deal With Customer Complaints?

In order to address customer complaints in an effective way, you need to discover what your customer is exactly unhappy about and for what reason? Was the product or service not up to the mark? Was he over promised and undersold? Was it a particular employee or service provider that did not perform to expectation? Was the after sales service not good enough? Asking questions like these can give you a good idea of the customer’s cause of dissatisfaction and how to address them. For example, at companies like Global Tree, consumer complaints are often pre-empted by seeking customer feedback after service, where they are asked about their experience and whether their expectations were met during the duration of the service.

Types of Customer Complaints

There are mainly two types of customer complaints.

Verbal complaint

The first type is a complaint that has been spoken verbally but not put on social media. It may be tempting for your employees to avoid addressing the issue at this stage. This may happen on account of laziness or apathy. However, this must discourage at all costs. It is important to take the opportunity to fix the problem at this stage. Not only will you retain a happy customer, you will also have improved your system to avoid future complaints of a similar nature.

Written complaint

This complaint can be lodged formally at the consumer court or digitally on the social media channels of the company. It is important to avoid the customer dissatisfaction from reaching this stage. A COMPLAINT ON SOCIAL MEDIA will be seen by thousands of your followers and can give the company a negative reputation. It is important to deal with this type of complaints as soon as possible.

How to Address a Customer Complaint

The best approach for solving customer complaints is to treat each one individually and take them one at a time. You also need to start with setting proper expectations for your customers. Many times, the sales team will over promise or oversell a feature, which the service provider finds impossible to deliver. This leads to a lot of problems for the company down the line. If customer is dissatisfied for some reason, then you should first identify the reason for their dissatisfaction. At GLOBAL TREE, COSTUMER COMPLAINTS ARE TAKEN WITH A HUMAN APPROACH. The needs of the customer are understood and aligned with the service provided by the company. The customer feedback provides for a measurable analysis of the customer satisfaction level and gives a better perception of whether a particular feature or service is working well or not. Once you get the reasons for the customer’s unhappiness then you can use the information to improve the working system of your company and make sure that there is a continual improvement in the service of your customers.

Read more about Global Tree reviews here:

Consumer Reviews Can Make or Break Your Business
How to Register a Consumer Complaint Online

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Reviews Are an Integral Part of Customer Service

When you launch a new product in the market, you would like to know how your product is performing in the market. Do the consumers like your product? Are they happy with the quality? Are they pleased with the after-sales service? And so on. There are multiple ways in which you can collect data for the above questions. you could hire someone to conduct a market research for you or do it yourself through various tools available online. You could put the word out on social media about the product, and use that as a forum to collect opinions about your product and you could also encourage people to post honest reviews about your product. Customer reviews, if used in the right manner, can be a potent tool in enhancing customer experience and building the brand. At Global Tree, reviews are one of the main components of customer feedback loop

Reviews Are an Integral Part of Customer Service

Leverage Reviews to Gain Insight into Customers

For any company, both good and bad reviews can be the norm. It is quite common to have both very good and very bad reviews for the same product, depending upon the customer experience. One mistake many companies make is to suppress or ignore the bad reviews, while highlighting only the good ones. The best  thing to do with bad reviews is to use them to gain an understanding of what customer expectations are and what are the areas in which your product or service is unable to fulfill the expectations. Were they unhappy about the delivery timelines? The service itself or the aftersales service. You could also use technology to build an algorithm that can reveal a pattern in customer feedback, based on which you could decide to make structural changes to your product’s workflow and customer onboarding experience.

There is a lot that one can learn from customer reviews, especially the ones that have not been so kind to the company’s product, as it helps the company to easily identify the areas of improvement and put together a strategy for the same. At GLOBAL TREE, REVIEWS are used to gain an understanding of the customers changing requirement and are used as an integral part of customer enhancement plans.

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Consumer Reviews Can Make or Break Your Business

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Consumer Reviews Can Make or Break Your Business

Consumer reviews are probably one of the most important factors for a business. They not only help to impress new potential customers to consider using the product or service, they can also be used as a barometer to gauge the response of a customer to your product. Let us say, you have launched a new product in the market or are starting a new service for customers. How would you know the opinion of your customer with regards to the product? The best way of course is through customer reviews. At this juncture it is important to emphasize that the reviews collected from the customers are genuine. For companies like GLOBAL TREE REVIEWS are the best ways to ascertain the success of a service. If most of the reviews are negative, then it is definitely time for introspection and changes in the way things are performed

Consumer Reviews Can Make or Break Your Business

5 Ways to Encourage Happier Customers to Leave Reviews

Many a time, customers who are happy with the service do not bother to write a review. The customer may spread his positive opinion about the product through word of mouth, but will not often sit down to post a review online. On the other hand, a customer who has had a negative experience will mostly always post a review or complaint online. In this way, the odds are often stacked against the company. So how do we solve this problem? The only course is to encourage happy customers to post their reviews online. At Global Tree, reviews are solicited from customers through various mean. We share five such tips below

1. Send an email thanking the customer for their business and asking the customer to post his opinion online. It would be useful if you could provide a direct link for the customer to post his review. The important aspect is to make it as easy as possible
2. Make a phone call to the customer. You should make sure that this is not a busy time for your customer and then ask him politely to post a review
3. Use social media channels such as Facebook and Instagram to ask your regular customers to post their reviews
4. Have a dedicated link in your company website for reviews and keep a pop-up asking customers to post their reviews
5. You can also run incentive programs or viral challenges to encourage your customers to post reviews

CUSTOMER REVIEWS are a vital part of a company’s growth and should be taken seriously if the business is to thrive.

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The Big Business of Paid Reviews

How to Collect and Analyze Customer Feedback

When Consumer Complaints Are Result of a Misunderstanding

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The Big Business of Paid Reviews

If you have been on the lookout for a small side hustle that can earn you extra cash, then you must definitely have come across posts on various job exchange sites that ask you to review a product in exchange for a fee. All you have to do is write a positive review of the product and you can earn good money. However, in many other companies, like GLOBAL TREE REVIEWS are accepted only if they are genuine.

The Big Business of Paid Reviews

The ethics of such a move notwithstanding, many small and also big companies are resorting to this method in order to create a positive social media impact and bring in more people into their demographic of potential buyers. In fact, the business of posting reviews for a price is a big one. However though lucrative in the short run, this fast-track short cut approach can spell doom for the business in the long run. We explore the reason why

The Lost Cause of Fake Reviews

Many companies resort to posting fake reviews that give glowing accounts of the product. As a result, the company gets many customers. Now if the service or the product being sold, does not match up to the expected standards, the customer gets frustrated and does not return. In this manner, a company with fake reviews will get a number of first-time customers but will not be getting any return customers

We have in fact found that return customers, or customers who genuinely believe in the quality of the product or service are the best and most cost-effective advertising mediums for a company. At GLOBAL TREE REVIEWS BY CUSTOMERS, whether positive or negative are always seen as points of learning and the company uses the feedback to improve itself Any company that concentrates more on providing quality product or services and works towards actually understanding the needs and feedback of the customer will grow more in the long run, than a company that resorts to paying money for fake reviews.  As Mahatma Gandhi, rightly said, “People who accept when they are wrong, go a lot further than people who prove they are right’!

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How to Collect and Analyze Customer Feedback

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How to Write the Perfect Consumer Complaint

This is a situation most of us have faced at some point or other in our life. We buy a product or sign up for a service after seeing it highly recommended by others. However, once we receive it, we are not happy and want to lodge a complaint.

How to Write the Perfect Consumer Complaint

The first thing your instinct tells you is to get online and write the strongest feedback you can think of on the company’s social media site and website. But before you get on your computer and start launching your diatribe, its best to think and reflect. Is the purpose of your exercise to rant about the company or find a solution to the problem? If it’s the former then by all means go ahead, but if it is the former, then take the time to write an effective consumer complaint that can help you achieve your mission

Writing an effective consumer complaint

At immigration companies like GLOBAL TREE CONSUMER COMPLAINTS are taken very seriously. Every complaint is given its due weightage and addressed, but not all complaints are created equal. Some are given immediate process. So how do you ensure that your complaint gets the notice it deserves. Here are a few tips

1. Avoid generalizations and rants – Do not use expressions such as ‘worst consultancy experience ever’ or ‘highly incompetent staff’
2. Be as specific as possible. State the date and time of visit, the consultant name and the exact nature of the problem – instead of saying – ‘Consultant was extremely rude’ try ‘Consultant refused to give more information about xyz’
3. Try approaching the consultant for solving the problem, maybe together you could find an amicable solution – At Global Tree, consumer complaints are often solved by a discussion between all parties.
4. If the consultant is not responding as per your expectations, you can send a formal email to the company stating the reason and nature of your complaint. Most companies will make sure to address your complaint and make you have a better experience than before.

For more information kindly check out @ Global Tree Reviews

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How to avoid being scammed for visitor visa to Australia

A number of people who are keen on visiting Australia for a holiday are finding themselves as the victim of unscrupulous agents who are out to make a buck out of the requirements of the gullible. These scamming agents get in touch with their prey through various media such as snail mail, email and telephone, and advertise what at first glance seems to be a ‘not to be missed’ offer.

Very often these scammers, who are a part of fraudulent consultants, claim to registered agents authorized for providing visitor and other visas. They can fool a person into believing that they are genuine by adopting various means such as building a website that mimics an official government site, or phishing an official account. These scammers may also work as or in collaboration with unregistered migration agents and very often advertise for a chance to visit and work in Australia, they try to convince the innocent investor that he can work in Australia on a visitor visa. It is mandatory, as per Australian law for all migration agents to be registered with the regulating authority. It is a huge risk for anyone to work with an agent who is unregistered

The risks of working with unregistered agents

The risks of working with an unregistered agent are multifold, very often the fraudulent consultant who employ these agents are working with just one aim in mind, to steal your identity and your hard earned money. They encourage their clients to provide false information on their application and do not provide the correct guidance with respect to visa application. Thus causing many delays and obstacles in the visa process

How to spot a fake consultant

The following warning signs should be looked out for by anyone who wants to avoid a fake agent

1. The advertisement offers a guaranteed visa to Australia
2. The advertisement which may come through mail or via phone is showcased as a once in a lifetime opportunity with a limited validity period
3. You are given a very small window to take your decision. Pressure is put on you to ‘decide now or lose the offer’
4. You are asked to pay huge sums of money directly to the consultant and are discouraged from paying to the concerned department. The consultant often claims that only he is authorized to pay on your behalf.
5. The fake agent claims that they have a special understanding with the department of immigration which allows them to issue visas at will.
6. The agent can ask you to submit your original documents with them

If you experience any of the above and are suspicious about the activity of your agent for any reason, it is best to run a background check on them to determine if they are genuine, a search conducted with the agent’s name can provide you with details of any negative reviews or past complaints filed against the consultancy. In case you have provided your personal details or sensitive financial information to such a consultant you should report it to the concerned authorities as soon as possible.

To avoid such unpleasant experiences however, it is best to take a look at the reviews of the immigration consultant before signing up with them. To read what Global Tree’s clients are writing about its services you can look up Global Tree reviews

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How to Avoid Visa Fraud When Traveling To Canada

Canada is a popular destination for students, immigrants and tourists alike. Every year a huge number of people apply for a visa to travel to the country, either for the purpose of education abroad or for immigration. This growing popularity of Canada as a destination for people traveling overseas has given rise to a number of immigration consultants that focus on the country as a destination. While many of these consultants are genuine, the increased interest in Canada has also led to a number of consultancies which cheat their clients and make them victims of visa fraud.  We give you tips on how to avoid getting duped during your Canada immigration process

1.Visit the consultancy in person

Make sure that you visit the consultancy in person when applying for Canada immigration. The consultant may convince you to share all your personal details over the phone or over mail, but be vary of doing so. You do not know who is at the other end. If you visit the immigration consultant’s office in person you will be able to get an idea of the office and rely on your instincts.

2.Make sure the consultant is authorized

The Canada immigration website has a search feature that helps you find out if your immigration consultant is authorized or not. Verify whether the consultant you approach passes the test to avoid being the victim of a visa fraud. Global Tree works only with regulated ICCRC consultants for immigration to Canada.

3.Check the track record of the consultant

When it comes to immigrating to Canada, most consultants will make tall claims about their successes and their ability to process visas in record time. Many of them even encourage you to pay a huge sum of money saying that they can guarantee you a job in the country. You will become a victim of their nefarious schemes if you trust them blindly. Make sure that you check their track record before signing up. Global Tree has an excellent track record of 10 years in service.

4.Check the online reviews

One way to know more about a consultant is to check the reviews that are posted online. If the consultant is genuine then the reviews will be mostly positive with a few negative ones in between. But if the reviews are mostly negative, then it is better to avoid that consultant. Global Tree always enjoys a majority of positive reviews from its happy clients as can be seen from the Global Tree reviews.

In conclusion, it is very important to do a thorough check before committing your hard earned money to a consultant for immigration to Canada.

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