How to Deal With Customer Complaints?

In order to address customer complaints in an effective way, you need to discover what your customer is exactly unhappy about and for what reason? Was the product or service not up to the mark? Was he over promised and undersold? Was it a particular employee or service provider that did not perform to expectation? Was the after sales service not good enough? Asking questions like these can give you a good idea of the customer’s cause of dissatisfaction and how to address them. For example, at companies like Global Tree, consumer complaints are often pre-empted by seeking customer feedback after service, where they are asked about their experience and whether their expectations were met during the duration of the service.

Types of Customer Complaints

There are mainly two types of customer complaints.

Verbal complaint

The first type is a complaint that has been spoken verbally but not put on social media. It may be tempting for your employees to avoid addressing the issue at this stage. This may happen on account of laziness or apathy. However, this must discourage at all costs. It is important to take the opportunity to fix the problem at this stage. Not only will you retain a happy customer, you will also have improved your system to avoid future complaints of a similar nature.

Written complaint

This complaint can be lodged formally at the consumer court or digitally on the social media channels of the company. It is important to avoid the customer dissatisfaction from reaching this stage. A COMPLAINT ON SOCIAL MEDIA will be seen by thousands of your followers and can give the company a negative reputation. It is important to deal with this type of complaints as soon as possible.

How to Address a Customer Complaint

The best approach for solving customer complaints is to treat each one individually and take them one at a time. You also need to start with setting proper expectations for your customers. Many times, the sales team will over promise or oversell a feature, which the service provider finds impossible to deliver. This leads to a lot of problems for the company down the line. If customer is dissatisfied for some reason, then you should first identify the reason for their dissatisfaction. At GLOBAL TREE, COSTUMER COMPLAINTS ARE TAKEN WITH A HUMAN APPROACH. The needs of the customer are understood and aligned with the service provided by the company. The customer feedback provides for a measurable analysis of the customer satisfaction level and gives a better perception of whether a particular feature or service is working well or not. Once you get the reasons for the customer’s unhappiness then you can use the information to improve the working system of your company and make sure that there is a continual improvement in the service of your customers.

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How to Register a Consumer Complaint Online

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How to Register a Consumer Complaint Online

Sometimes when you are not perfectly happy with a product or a service, then you would want to provide a feedback or lodge a consumer complaint. The most important thing to do for getting your feedback noticed. Many people choose to lodge their complaint online, while many others may feel that it is a futile exercise.

How to Register a Consumer Complaint Online

However consumer complaints that have been lodged on the internet are as likely to be addressed as complaints that are spoken over the phone or raised in person at a branch. At companies like Global Tree complaints are taken with utmost seriousness, irrespective of the way in which it is lodged.  There is a process flow for addressing these complaints and resolving them to the benefit of all parties

The main reason many consumers prefer the online method of raising a complaint to other methods as it is convenient and you have the option of remaining anonymous. However if you want your feedback to be taken seriously, then we sincerely advice you to refrain from posting anonymous comments as they are generally dismissed. At companies like GLOBAL TREE CONSUMER COMPLAINTS are sometimes anonymous and that can be difficult for the company to solve as they would not know whom to help.

Procedure for Filing a Consumer Complaint Online

Follow the steps given below to successfully file a consumer complaint

1. Visit the consumer online research and empowerment center (core.nic.in)
2. If you are a first time user then you will need to register on the site. You will be asked to provide your email address and other details for registration
3. You can file the complaint against any brand or service that is registered in India. Once you successfully login you will be guided to the drop down menu where you can select the brand category or type of service that you wish to complain about
4. You can then further drill down to the exact service company or brand you wish to lodge your complaint against
5. You can attach any further evidence or provide additional notes about the nature of your complaint
6. You can track your complaints online any time and see the progress on them
7. You have the option to lodge the complaint in English or in Hindi

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How to Write the Perfect Consumer Complaint

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How to Write the Perfect Consumer Complaint

This is a situation most of us have faced at some point or other in our life. We buy a product or sign up for a service after seeing it highly recommended by others. However, once we receive it, we are not happy and want to lodge a complaint.

How to Write the Perfect Consumer Complaint

The first thing your instinct tells you is to get online and write the strongest feedback you can think of on the company’s social media site and website. But before you get on your computer and start launching your diatribe, its best to think and reflect. Is the purpose of your exercise to rant about the company or find a solution to the problem? If it’s the former then by all means go ahead, but if it is the former, then take the time to write an effective consumer complaint that can help you achieve your mission

Writing an effective consumer complaint

At immigration companies like GLOBAL TREE CONSUMER COMPLAINTS are taken very seriously. Every complaint is given its due weightage and addressed, but not all complaints are created equal. Some are given immediate process. So how do you ensure that your complaint gets the notice it deserves. Here are a few tips

1. Avoid generalizations and rants – Do not use expressions such as ‘worst consultancy experience ever’ or ‘highly incompetent staff’
2. Be as specific as possible. State the date and time of visit, the consultant name and the exact nature of the problem – instead of saying – ‘Consultant was extremely rude’ try ‘Consultant refused to give more information about xyz’
3. Try approaching the consultant for solving the problem, maybe together you could find an amicable solution – At Global Tree, consumer complaints are often solved by a discussion between all parties.
4. If the consultant is not responding as per your expectations, you can send a formal email to the company stating the reason and nature of your complaint. Most companies will make sure to address your complaint and make you have a better experience than before.

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Marriage Fraud for Canada Dependent Visa – A Serious Offence!

There are always people who are keen on exploring new avenues in life and trying to better their prospects. In their quest for the same, these people look for options to immigrate to countries which offer a superior quality of life and a stable economy such as Canada. All would be well if they were able to migrate legally but when they find that they are not eligible for immigration by legal methods they are tempted to adopt illegal methods little knowing the dangers they face in doing so.

Marriage fraud a growing concern in immigration to Canada

Many people who reach Canada are those who have genuinely migrated after meeting all the immigration criteria. However a few people on the advice of fraudulent consultancies are taking advantage of immigration laws to enter the country by illegal means. One such method that is prevalent is immigration to Canada through marriage fraud. So what exactly is marriage fraud? Marriage fraud is committed when a person gets married to a citizen or permanent resident of Canada, with a view to obtaining a dependent visa for entering the country. This for all practical purposes is the sole reason for this marriage. Very often shortly after the married person arrives in Canada he or she obtains a work visa and files for a divorce and continues to live on in Canada

Why it doesn’t pay to commit marriage fraud

The Canadian government acknowledges the existence of marriage fraud and takes strictest measures against individuals who obtain visas by following this method. If any consultant advises you to commit a marriage fraud, then you can be sure that you are dealing with a fraudulent consultancy and you should stay well away from it. The consequences of indulging in marriage fraud can be serious.

1. You can be banned for life from applying for a visa to Canada
2. You can be blacklisted for applying for visas to other countries if the accusation of marriage fraud against you has been proven
3. You can never know who is the person who is being nominated as your ‘spouse’ since this person is normally selected by the fake agency. This can put you in a dangerous situation

It is best to stay away from any immigration consultant who advises you to adopt illegal means to obtain a visa. Global Tree has always been transparent and open in its efforts as can be seen from the many positive posts on Global Tree reviews

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How to Avoid Visa Fraud When Traveling To Canada

Canada is a popular destination for students, immigrants and tourists alike. Every year a huge number of people apply for a visa to travel to the country, either for the purpose of education abroad or for immigration. This growing popularity of Canada as a destination for people traveling overseas has given rise to a number of immigration consultants that focus on the country as a destination. While many of these consultants are genuine, the increased interest in Canada has also led to a number of consultancies which cheat their clients and make them victims of visa fraud.  We give you tips on how to avoid getting duped during your Canada immigration process

1.Visit the consultancy in person

Make sure that you visit the consultancy in person when applying for Canada immigration. The consultant may convince you to share all your personal details over the phone or over mail, but be vary of doing so. You do not know who is at the other end. If you visit the immigration consultant’s office in person you will be able to get an idea of the office and rely on your instincts.

2.Make sure the consultant is authorized

The Canada immigration website has a search feature that helps you find out if your immigration consultant is authorized or not. Verify whether the consultant you approach passes the test to avoid being the victim of a visa fraud. Global Tree works only with regulated ICCRC consultants for immigration to Canada.

3.Check the track record of the consultant

When it comes to immigrating to Canada, most consultants will make tall claims about their successes and their ability to process visas in record time. Many of them even encourage you to pay a huge sum of money saying that they can guarantee you a job in the country. You will become a victim of their nefarious schemes if you trust them blindly. Make sure that you check their track record before signing up. Global Tree has an excellent track record of 10 years in service.

4.Check the online reviews

One way to know more about a consultant is to check the reviews that are posted online. If the consultant is genuine then the reviews will be mostly positive with a few negative ones in between. But if the reviews are mostly negative, then it is better to avoid that consultant. Global Tree always enjoys a majority of positive reviews from its happy clients as can be seen from the Global Tree reviews.

In conclusion, it is very important to do a thorough check before committing your hard earned money to a consultant for immigration to Canada.

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